Shipping & Returns

Destination Standard Delivery Shipping Fees
Canadian Dollar
Express Delivery Shipping Fees
Canadian Dollar
Canada 3—7 business days FREE 1—2 business days $25
United States 6—10 business days FREE 3—5 business days $35
United Kingdom 4—8 business days $45 - -
Australia 8—12 business days $50 - -
For Countries not Listed Please contact us for accurate shipping fees and delivery times or proceed to Check-out for the shipping fee and delivery time for your order.
TAXES AND DUTIES

Please note orders shipped within Canada are subject to provincial sales tax dependent on province; duties are not applicable. Orders shipped outside of Canada are subject to duties but not sales tax; consider consulting the legislation of your country for more information. We do not take responsibility for duty, brokerage fees, and shipment delays due to customs.

ORDER PROCESSING TIMES

Orders placed by 12.00PM PST will be shipped the same day Monday to Friday. All orders placed after 12.00PM PST Friday will be shipped the next business day. Orders placed on weekends or Holidays will be processed the next business day. All orders are subject to availability and credit authentication.

ORDER TRACKING INFORMATION

Once your order has shipped, you will receive an email with your tracking number and link to the carrier’s website to track your shipment. It may take up to 2 hours for your tracking number to be activated. Please note that your order will require a signature upon delivery. You can track your package status throughout the shipping journey here.

REFUSED SHIPMENTS

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery, and contact our Concierge Team and we will be happy to assist you. Please note that if you refuse your order without authorization, you will be responsible for all shipping charges.

REDIRECTING AN ORDER

Please ensure your shipping address is correct, as we cannot redirect your order once it has been shipped. Thank you for your understanding!




EASY EXCHANGES AND RETURNS

We want you to be delighted with our luxurious silks!
For your added convenience, NK iMODE will extend its return policy until January 30, 2018 for the Holiday Season.

Please email us at concierge@nkimode.com: letting us know your order number and the reason for the exchange or return. Please contact us within 10 days upon receipt of your purchase.

We offer exchanges for the size or color of the purchased item. If the chosen substitute size or color is not available, we will contact you to confirm a refund. If you wish to have an alternative item, then please place a new order, or please contact us and we will be happy to assist you in selecting a piece you will be sure to love!

FOR RETURNING ITEMS

To be eligible for an exchange or refund, please ensure:

  • to send us the item within 10 days from the date our Concierge Team has confirmed the return,
  • the item is unused: not worn, altered, or washed please,
  • the item is in the same condition that you received it, with all tags attached, and in the original packaging including the gift box.

Please note that customers are responsible for the return shipping costs. Since we cannot guarantee that we will receive your item, for your benefit, please consider using a trackable shipping service or purchase shipping insurance. Please note, we do not accept return packages via UPS.

Please send to:

NK iMODE
#104 - 342 Kent Ave S E
Vancouver, BC
CANADA
V5X 4N6

REFUNDS

We’ll issue refunds for the purchase price (plus applicable taxes) in the original form of payment.

EXCEPTIONS

Original shipping, handling fees and customs fees are not refundable. In addition, no sale merchandise or gift cards are refundable or exchangeable. Sales of all sale merchandise and gift cards are final.

RIGHTS RESERVED

NK iMODE reserves the rights to refuse the exchange, return or refund of any merchandise that does not meet the above requirements to make adjustments for returns, cancellations and exchanges.


We love to pamper our clients! Together we aspire to help our clients embrace their beauty inside and out in our luxurious silk lingerie.