FAQs
Do I need an account to place an order?
No, you don’t need an account to place your silk order but if you do the checkout process is faster and it is easier to keep track of your past purchase history. Or, you are welcome to place your order as our valued “Guest”.
What size am I in NK IMODE silks?
You are always Charming, Darling, Amazing, Alluring, or Dazzling in our eyes. Taking the time to discover your NK iMODE size will help you find your incomparable fit and superior comfort in our silks. Check out our size chart for tips on how to measure yourself: Size Chart
What is bust support and the different levels you carry?
Bust Support provides maximum comfort and discrete allure that you truly deserve. We know that every woman’s shape is unique; our full range of bust support levels, Maximum, Moderate, and Natural, gives you the freedom to choose which one feels the best for you.
Do you ship worldwide?
Absolutely. We support your love for lingerie anywhere around the globe!
How much is the shipping cost?
We offer free standard shipping to Canada and the United States. The standard delivery cost to the United Kingdom is $45.00 CAD. For all other countries: Shipping & Returns
What are the estimated delivery time-frames?
We are committed to shipping your silks on time, wherever you are. For shipping delivery times: Shipping & Returns
Will I have to pay taxes and duties upon arrival of my package?
Orders shipped within Canada are subject to provincial sales tax; duties are not applicable. Orders shipped outside of Canada are subject to duties but not sales tax.
Who do I contact if there is a delivery exception?
We always have your back. We choose the most reliable courier in your region to make sure your silks arrive at your doorstep. We track each package and send you notifications at each stage of delivery. Our Concierge Team is happy to help you with any questions.
What is your return policy?
Not loving your purchase? Our commitment is your satisfaction. We are here to help you with easy exchanges or returns. Please contact us within 30 days upon receipt and let us try to make it right.
Email Us: concierge@nkimode.com
US/Canada Toll Free: +1 866 995 3626 Ext.10
International: +1 604 324 8289 Ext.10
8:30am-5pm Pacific Standard Time
