Get it Faster! FREE EXPRESS DELIVERY on all Orders to USA! 

FAQs

My Account

Do I need an account to place an order?

No, you don’t need an account to place your silk order but if you do the checkout process is faster and it is easier to keep track of your past purchase history. 😊
Or, you are welcome to place your order as our valued “Guest” 😉.

Size Chart

What size am I in NK iMODE silks?

You are always Charming, Darling, Amazing, Alluring, or Dazzling in our eyes. 😊 Taking the time to discover your NK iMODE size will help you find your incomparable fit and superior comfort in our silks. Check out our size chart for tips on how to measure yourself: https://nkimode.com/pages/size-chart

Bust Support

What is bust support and the different levels you carry?

Bust Support provides maximum comfort and discrete allure that you truly deserve. We know that every woman’s shape is unique; our full range of bust support levels, Maximum, Moderate, and Natural, gives you the freedom to choose which one feels the best for you.

Shipping

Do you ship worldwide?

Absolutely. We support your love for lingerie anywhere around the globe!

How much is the shipping cost?

We offer free standard shipping to Canada and the United States. The standard delivery cost to the United Kingdom is $45.00 CAD. For all other countries: https://nkimode.com/pages/shipping-returns

What are the estimated delivery time-frames?

We are committed to shipping your silks on time, wherever you are. 😊 For shipping delivery times: https://nkimode.com/pages/shipping-returns

Will I have to pay taxes and duties upon arrival of my package?

Orders shipped within Canada are subject to provincial sales tax; duties are not applicable. Orders shipped outside of Canada are subject to duties but not sales tax.

Who do I contact if there is a delivery exception?

We always have your back. We choose the most reliable courier in your region to make sure your silks arrive at your doorstep. We track each package and send you notifications at each stage of delivery. Our Concierge Team is happy to help you with any questions. 😊

Returns & Exchanges

What is your return policy?

Not loving your purchase? Our commitment is your satisfaction. We are here to help you with easy exchanges or returns. Please contact us within 30 days upon receipt and let us try to make it right. 😊
Email Us: concierge@nkimode.com
US/Canada Toll Free: +1 866 995 3626 Ext.10
International: +1 604 324 8289 Ext.10
8:30am-5pm Pacific Standard Time

How to Care for Our Silk

What steps should I take to properly wash my silk?

Follow these easy steps and your silk will last longer than any lover 😉:
https://nkimode.com/pages/how-to-care-for-our-silk

Men’s Guide

Can you assist me in selecting an NK iMODE silk for my sweetheart?

Say no more, we’re on it! Our Gentleman’s Guide to Buying Lingerie helps you to select a silk your sweetheart will love, she’ll forever thank you for it!
Any other questions? We are called the Lingerie Fit and Comfort Specialists for a reason. Live-chat us on our website or call us at 604 324 8289 Ext.10, Toll Free: 866 995 3626 Ext.10 from 8:30-5pm Monday-Friday Pacific Standard Time.

Contact Us

How can I contact you with any questions?

Email Us: concierge@nkimode.com
US/Canada Toll Free: +1 866 995 3626 Ext.10
International: +1 604 324 8289 Ext.10
8:30am-5pm Pacific Standard Time
https://nkimode.com/pages/contact-us