Personal Shopper
Sit back and relax while our Comfort Experts assist you in selecting a carefully curated edit of silks unique to you. Our Concierge Team is here to offer you guidance on fit, sizing recommendations and suggestions for your new favorite NK IMODE silk or special gifts suggestions.
Let us do the work for you. Set up an online fit consultation with one of our Concierge Members.
Shipping and Returns
*Some conditions may apply
Shipping
For Other Countries Not Listed
Please contact us for accurate shipping fees and delivery times or proceed to Check-out for the shipping fee and delivery time for your order.
Taxes and Duties
Please note orders shipped within Canada are subject to provincial sales tax dependent on province; duties are not applicable. Orders shipped outside of Canada are subject to duties but not sales tax; consider consulting the legislation of your country for more information. We do not take responsibility for duty, brokerage fees, and shipment delays due to customs.
Order Processing Times
Orders placed by 12.00PM PST will be shipped the same day Monday to Friday. All orders placed after 12.00PM PST Friday will be shipped the next business day. Orders placed on weekends or Holidays will be processed within two to three business day. All orders are subject to availability and credit authentication.
Order Tracking Information
Once your order has shipped, you will receive an email with your tracking number and link to the carrier’s website to track your shipment. It may take up to 2 hours for your tracking number to be activated. Please note that your order will require a signature upon delivery. You can track your package status throughout the shipping journey here.
Reused Shipments
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery, and contact our Concierge Team and we will be happy to assist you. Please note that if you refuse your order without authorization, you will be responsible for all shipping charges.
Redirecting an Order
Please ensure your shipping address is correct, as we cannot redirect your order once it has been shipped. Thank you for your understanding!
Easy Exchanges and Returns
We promise you a “WOW!” Moment. We are confident that our silks will meet both your comfort and fit expectations. Our commitment is your satisfaction. We are here to help you with easy exchanges or returns. Please email us at concierge@nkimode.com: letting us know your order number and the reason for the exchange or return. Please contact us within 30 days upon receipt of your purchase.
We offer exchanges for the size or color of the purchased item. If the chosen substitute size or color is not available, we will contact you to confirm a refund. If you wish to have an alternative item, then please place a new order, or please contact us and we will be happy to assist you in selecting a piece you will be sure to love!
Please kindly note that for hygiene reasons male bottoms are Final Sale.
For Returning Items
To be eligible for an exchange or refund, please ensure:
- 01. To send us the item within 30 days from the date our Concierge Team has confirmed the return
- 02. The item is unused: not worn, altered, or washed please
- 03. The item is in the same condition that you received it, with all tags attached, and in the original packaging including the gift box.
Please note that customers are responsible for the return shipping costs. Since we cannot guarantee that we will receive your item, for your benefit, please consider using a trackable shipping service or purchase shipping insurance. Please note: we do not accept return packages via UPS.
Please send to:
NK IMODE
#104 - 342 East Kent Ave South
Vancouver, BC
CANADA
V5X 4N6
Refunds
We’ll issue refunds for the purchase price (plus applicable taxes) in the original form of payment.
Exceptions
Original shipping, handling fees and customs fees are not refundable. In addition, no sale merchandise or gift cards are refundable or exchangeable. Sales of all sale merchandise and gift cards are final.
Rights Reserved
NK IMODE reserves the rights to refuse the exchange, return or refund of any merchandise that does not meet the above requirements to make adjustments for returns, cancellations and exchanges.
We love to pamper our clients! Together we aspire to help our clients embrace their beauty inside and out in our luxurious silk lingerie.
Afterpay
