Privacy
OUR PRIVACY PROMISE
Here at NK IMODE, we take your privacy seriously and will only use your personal information to administer your account and provide the products and services you have requested from us.
WHAT INFORMATION IS COLLECTED?
Upon creating an account and placing an order, your name, email address, shipping address, billing address, phone number and order history will be saved and stored by Shopify, our Ecommerce platform. The privacy of this information is promised by us and Shopify and it won’t be used for anything other than providing services to you like sending shipping delivery notifications.
Upon subscribing to our newsletter, your name, email, gender, country of residence and other information might be asked (it may differ based on the subscription form), and your engagement with each email campaign will be saved and kept by Klaviyo, our sms and email marketing platform. The privacy of this information is promised by us and Klaviyo and it won’t be used for anything other than providing services to you like sending related and sms/email campaigns to you.
When you are visiting our website, we may add some cookies to your browser to provide you a smooth experience on our website. A cookie is a small data file that websites often store on your browser. Please check our cookie policy page for further information.
Please note you have the right to ask us for any of the information related to you that has been stored by us to check them in detail and request to delete them should you wish.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
USE OF INFORMATION
Your data will enable us to:
- Create an account for you in our website
- Process your order
- Send you shipping notifications
- Send you meaningful email and SMS campaigns
- Provide you customer service
- Follow up with your experience and satisfaction
- Provide you the best and personalized experience
- Enable you to post your comments and reviews
- Market our product and services that may be of interest to you
If you do not wish to be contacted for any of these purposes, please feel free to let us know your preferences.
WHAT INFORMATION DO WE SHARE WITH OTHERS?
We may share the information to third-parties to provide certain services, including credit card processing, shipping, on-site search, email marketing, reviews and comments, analysis and measurement, wishlist, marketing and advertising services and promotions management. We provide these third-parties with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than us. We may transfer personal data that we collect from you to third-party data processors located in countries that are outside of the European Economic Area and to other companies in connection with the above purposes. Any such transfer of your personal data will be carried out in compliance with applicable laws and we will treat the information in a manner consistent with this Privacy Policy Statement. We will not pass your information on to any other company or other third parties for their own marketing purposes.
HOW TO CONTACT US
We offer you the chance to receive news and lingerie updates via email. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates if you wish. Also, we may use the information to personalize your experience on our website or to show you personalized advertisements and promotions on the web.
You have the right to ask us not to use your personal information for marketing. At any time, you can unsubscribe or prevent us from using your information for personalization. You can change your marketing preferences by contacting the Concierge Team:
US/Canada Toll Free: +1 866 995-3626 x10
International: +1 604 324-8289 x10
8:30am-5pm Pacific Standard Time
